Privacy Policy

Last Updated: May 21, 2024

Important Notice: By using Subtitle Pro, you explicitly agree to both this Privacy Policy and Canva's Privacy Policy. As a Canva app, your use of Subtitle Pro is also governed by Canva's terms and data collection practices.

1. Introduction

This Privacy Policy explains how Subtitle Pro ("we," "our," or "us") collects, uses, and protects your personal information when you use our Canva-integrated application at https://subtitle-pro.vercel.app.

2. Who We Are

Subtitle Pro is a video subtitle generation service integrated with Canva. We provide automated subtitle generation services while maintaining strict data protection standards.

3. Age Restriction

We do not knowingly collect or process data from users under 13 years of age. If we discover such data, it will be deleted immediately.

4. Information We Collect

Personal Information:

  • User identification from Canva authentication
  • Brand identification (if applicable)
  • Email address (when provided)
  • Marketing preferences and consent records
  • Payment information through Stripe

Usage Data:

  • Credit balance and usage history
  • Video processing statistics
  • Feature usage patterns
  • Processing time metrics
  • Video quality preferences

Technical Data:

  • Video metadata
  • Processing performance metrics
  • Service interaction logs
  • Error and debugging information
  • Web cookies
  • Usage analytics

Video Content Handling:

  • Videos are processed through our secure pipeline
  • Videos are temporarily stored for processing
  • Processed videos remain available for 30 days
  • Videos are automatically deleted after 30 days
  • We maintain no permanent copies of your videos
  • Video access links are secure and time-limited

5. How We Use Your Information

Essential Operations:

  • Processing video subtitles
  • Managing credit systems
  • Handling payments and subscriptions
  • Providing customer support
  • Maintaining service security
  • Analyzing usage patterns
  • Optimizing processing performance
  • Service updates and notifications

6. Data Retention

  • Video Content: 30 days from processing
  • Usage History: 24 months
  • Payment Records: As required by law
  • Account Information: Until account deletion

7. Data Sharing

We process data globally through our service providers:

  • Canva (Platform Provider)
  • Stripe (Payment Processing)
  • Creatomate (Video Processing)

All transfers comply with applicable data protection laws.

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Export your data
  • Withdraw marketing consent
  • Object to processing
  • Request processing restrictions

9. Security

  • Secure video processing pipeline
  • Encrypted data transmission
  • Secure payment processing through Stripe
  • Regular security assessments
  • Access controls and monitoring
  • Automatic video deletion
  • Secure authentication systems

10. Cookies

We use essential cookies for:

  • Authentication
  • Service functionality
  • Security measures
  • Performance monitoring

11. Changes to This Policy

We may update this policy to reflect service changes, legal requirements, and privacy practice improvements. Material changes will be notified via email, in-app notifications, and website announcements.

12. Contact Us

For privacy inquiries:
Email: support@subtitlepro.com
Response Time: Within 48 business hours

13. Governing Law

This policy is governed by United States law, specifically New Hampshire state law.

14. Dispute Resolution

Privacy disputes will be resolved through:

  • Direct communication
  • Formal arbitration if necessary
  • Applicable regulatory authorities

By using Subtitle Pro, you acknowledge reading and accepting this Privacy Policy.